Service & Product Assessment and Mapping

We analyse current services, processes, and product flows to understand how future changes will affect roles, responsibilities, and operating models. This assessment provides a clear view of the current state compared with the future state, forming a data-driven basis for organisational readiness and transformation planning.

Our assessment includes a full analysis of current-state services and processes, followed by detailed future-state service and product maps. We provide impact mapping across people, processes, and systems and perform a capability and capacity gap analysis. The output includes recommendations for service alignment and redesign to support the future operating model.

Competency Assessment & Training Needs

We evaluate current staff competencies in relation to future operational requirements. This highlights strengths, gaps, and priority development areas and provides a clear basis for capability uplift and targeted workforce development.

Our outputs include detailed competency assessment reports for individuals and teams, along with an associated gap analysis that guides training investment. We develop a training requirements matrix, produce role-specific development recommendations, and outline a prioritised roadmap for capability and skills uplift.

Training Strategy & Delivery

We design and deliver structured training strategies that enable teams to confidently adopt new systems, processes, and responsibilities. This includes developing training content, defining delivery methods, and providing hands-on support to embed new skills across the organisation.

Our training approach includes an end-to-end training strategy that defines scope, delivery methods, and timelines, supported by comprehensive training materials such as guides, presentations, and practical exercises. We deliver onsite or remote training, conduct competency assessments and sign-offs, and provide a full handover package to support ongoing internal training.

Skillset Requirements & Matrix

We define the technical and behavioural capabilities required for future operations, using structured frameworks to clarify the skills needed for each role within the transformed organisation.

This work includes defining role-based capability requirements and developing a skills matrix across functions and teams. We produce detailed future-state role profiles, identify training needs, and create capability heatmaps that highlight organisational strengths and development areas.

Team Transformation Support

We support organisations through the structural and workforce changes required to operate the future solution. This includes reskilling, workforce sizing, role transitions, and organisational design to ensure the right people are in the right roles at the right time.

Our team transformation activities include a workforce transformation roadmap and recommendations for reskilling, upskilling, redeployment, or reduction as needed. We develop proposed organisational structures, create detailed transition plans with timelines and responsibilities, and maintain a change impact register with associated mitigation actions.

Values to Your Organisation

The Change Management Stream ensures your people and structures are fully aligned with the future operating model, giving your organisation the clarity and confidence needed for a smooth transition. By understanding how upcoming changes affect services, roles, and capabilities, you reduce transformation risk and prevent delays, uncertainty, or resistance.

Your teams become better prepared and more capable through targeted training, clear role expectations, and evidence-based assessments. This accelerates the adoption of new systems and processes, while strengthening engagement and ownership across the organisation. With a structured approach to reskilling, capacity planning, and transition management, you build a workforce that is ready for day one and equipped for long-term success.

Most importantly, you gain sustainable, embedded change — ensuring that the benefits of your transformation are not only realised but maintained over time.