Service Streams
Solution Design
Stream
The gap between a promising concept and a working operation is where most projects get into trouble. The Solutions Design Stream closes that gap — translating business objectives into operational foundations that are safe, executable, and built to perform from day one.
01
Process Design — workflows, flows, and system dependencies
02
Safety Management — frameworks, compliance, and governance
03
Environmental Assessment — impact, energy, sustainability
04
SOP Guidance — clear, compliant, and aligned to the design
What This Stream Delivers
The bridge between
concept and reality.
A solution is only as good as its operational foundations. Before anything is built or go-live is approached, the processes need to be defined, the safety frameworks need to be in place, the environmental obligations need to be understood, and the procedures that govern daily operations need to be clear. That's what this stream delivers — systematically, across four disciplines.
Outcome 01
Reduced
implementation risk
Clear operational foundations before a line is drawn or a bolt is turned. Problems resolved on paper, not on site.
Outcome 02
Safe from
day one
Safety frameworks designed for automated environments — not retrofitted to them after something goes wrong.
Outcome 03
Regulatory
confidence
Compliance with ISO, CE, WorkSafe, and environmental standards — documented, auditable, and defensible.
Outcome 04
Operations ready
to perform
SOPs, process flows, and team structures aligned to the designed environment — so performance is immediate, not eventual.
01
Discipline one
Process
Design
___________
Every manual task, automated interaction, and system dependency — mapped, validated, and ready for execution.
A warehouse that hasn't had its processes formally designed is a warehouse that will improvise under pressure. Improvisation in automated environments is expensive.
We design and optimise the future-state operational workflows that govern how your warehouse actually runs. This means defining material flows, labour activities, equipment interactions, and system dependencies in enough detail that every team member — and every system — knows exactly what's expected of them. Cycle-time estimates and performance assumptions are validated through collaborative workshops, with full stakeholder sign-off before anything moves to implementation.
Comprehensive business impact assessment covering the full operational environment
End-to-end process flow diagrams for all warehouse and material-handling activities
Detailed process descriptions: roles, responsibilities, and time requirements
Clearly defined integration points between manual workflows and automated equipment
Cycle-time estimates and operational performance assumptions validated in workshops
Stakeholder sign-off documentation ensuring full alignment before implementation
02
Discipline two
Safety
Management
___________
Safety frameworks built for automated environments from the ground up — not adapted from manual operations after the fact.
In automated warehouse environments, safety isn't a checklist item. It's a design discipline. The consequences of getting it wrong — operationally, legally, and commercially — are significant.
We help organisations establish safety frameworks that are genuinely tailored to their automated environment — covering regulatory compliance, integration of safety-critical technologies, and the governance structures that make safe operations sustainable over time. Every framework is built to be auditable and defensible, not just sufficient for sign-off.
Comprehensive safety risk assessment report tailored to your operational environment
High-level safety management framework with clearly defined roles and responsibilities
Integration guidance: light curtains, E-stops, zoning, sensors, and interlocks
Traffic management plan recommendations for mixed human-automation zones
Compliance guidance: ISO, CE, WorkSafe, and other applicable standards
Safety audit preparation support and training recommendations
ISO
International safety management standards
CE
European conformity for automation equipment
WorkSafe
Workplace health and safety compliance guidance
03
Discipline three
Environmental
Assessment
___________
Environmental obligations understood and managed before they become regulatory surprises.
Automation and intralogistics projects carry environmental obligations that are easy to underestimate early — and expensive to address late. We surface them at the design stage, where they're manageable.
We evaluate the environmental impact of your project across the key dimensions that regulators, investors, and boards increasingly scrutinise: energy consumption, carbon footprint, noise and emissions, and broader sustainability alignment. Our assessments support both compliance and the kind of responsible operational design that holds up to long-term scrutiny.
Preliminary Environmental Impact Assessment or compliance checklist
Energy consumption analysis and carbon footprint estimates
Noise and emissions risk overview for the planned operational environment
Sustainability improvement recommendations aligned to your strategic goals
Regulatory documentation preparation, reporting, and submission support
04
Discipline four
SOP Guidance
& Review
___________
Procedures that reflect how the system actually works — written clearly enough that operators follow them, not work around them.
A Safe Operating Procedure that doesn't match the system it's meant to govern isn't a procedure — it's a liability. We make sure SOPs are accurate, practical, and aligned to the designed environment.
We review, refine, and in many cases rebuild Safe Operating Procedures to ensure they genuinely reflect system functionality, operational controls, and safety protocols. Good SOPs aren't just documents — they're the mechanism through which your operational design translates into consistent daily execution. We make sure that mechanism works.
Detailed review and refinement of client-prepared SOPs
SOP templates aligned with warehouse automation standards and best practice
Recommendations on operational controls and risk mitigation measures
Verification that SOPs accurately reflect system functionality and safety protocols
Guidance on version control, approval processes, and formal sign-off
Why this matters
In automated environments, the gap between how a system was designed to operate and how it's actually operated on the floor is where incidents happen, performance degrades, and compliance exposure accumulates. SOPs close that gap — but only when they're written to reflect reality, not aspiration.
Value to Your Organisation
Operational foundations
that hold.
The Solutions Design Stream doesn't add overhead to your transformation — it removes the risks that cause the most costly overruns. Every discipline is designed to resolve problems at the design stage, where the cost of resolution is lowest and the impact on implementation is greatest.
Implementation risk
genuinely reduced
Clear operational foundations — processes, safety frameworks, and procedures — resolved before construction or go-live. The problems that derail implementations get caught here, not on site.
Safety and compliance
by design
Safety frameworks and environmental assessments tailored to automated environments — not generic policies applied after the fact. Governance that holds up to regulatory scrutiny.
Performance from
day one
Robust processes and SOPs designed for the specific operational environment mean teams aren't improvising at go-live. Performance is built in, not discovered through trial and error.
Sustainability
built in
Environmental impact understood, managed, and documented from the design stage — supporting long-term operational excellence and responsible deployment of capital.
Where This Stream Connects
Adjacent streams
worth exploring.
The Solutions Design Stream typically follows a Business Case and precedes Tender and Project Delivery. Here are the streams most commonly engaged alongside or after this one.
Stream - Before
Business Case
Stream
The investment decision that precedes solution design. Independent, board-ready, and built on your data — not a vendor's projections.
Stream - After
Tender
Stream
Once the solution is defined, the right partner needs to be selected. We manage that process independently — from RFP through contract.
Stream - Alongside
Project
Assurance
Independent oversight and expert validation across all phases — ensuring that what was designed is what gets built.