Continuous Improvement Stream
The Continuous Improvement Stream helps organisations build a culture of operational excellence, driving sustainable performance gains across supply chain, warehouse, production, and intralogistics environments. Through data-driven diagnostics, structured improvement frameworks, and capability development, this stream enables long-term value creation and measurable operational uplift.
Performance Diagnostics
We conduct structured, data-driven assessments to identify inefficiencies, bottlenecks, cost drivers, and operational improvement opportunities. Using a combination of operational data, site observations, and stakeholder insights, we establish a clear view of current performance gaps and the potential value that can be unlocked.
Our diagnostics include a detailed baseline performance report covering throughput, cycle times, cost per unit, and error rates. We create a heatmap highlighting bottlenecks and inefficiencies, develop a prioritised opportunity matrix based on impact and feasibility, and benchmark your operations against industry best practices.
KPI & Dashboard Design
We define and build KPI frameworks and operational dashboards that provide clear, real-time visibility of performance. Dashboards are tailored to warehouse, production, or service environments and integrate seamlessly with tools such as Power BI, ERP systems, or Excel.
This work includes a KPI framework aligned to both strategic and operational goals, a data model for KPI calculation and reporting, dashboard wireframes or technical specifications, and a deployment roadmap supported by a user training guide.
Review Cadence & CI Operating Model Setup
We design and establish a scalable continuous improvement governance model that embeds CI into daily operations. This includes defining tiered review structures, escalation pathways, and leadership routines to ensure accountability, consistency, and sustained performance improvement.
Voice of Customer (VoC) Integration
We capture and translate customer feedback into operational improvements, ensuring that processes stay aligned with the expectations of both B2B and B2C customers. This enhances responsiveness, service quality, and customer satisfaction.
Our VoC integration includes a structured capture plan using interviews, surveys, and complaints analysis. We review both qualitative and quantitative feedback, translate these insights into operational improvement actions, and design a VoC dashboard aligned to service and operational KPIs. A continuous feedback loop is established to maintain customer-centric performance improvement.
Value Stream Mapping (VSM)
Through facilitated Value Stream Mapping, we analyse end-to-end processes to identify waste, delays, rework, and non-value-adding activities. This enables the redesign of flows to improve lead time, efficiency, throughput, and service levels.
Our VSM engagements include a detailed current-state value stream map (digital or manual), a full analysis of lead time, cycle time, and process touch points, and a future-state map incorporating improvement levers. We produce a quantified action plan and run cross-functional workshops to ensure alignment and adoption.
Continuous Improvement Coaching & Capability Building
We help organisations embed long-term CI capability by developing internal competencies, establishing CI leadership roles, and coaching teams through real improvement initiatives. This approach fosters ownership, strengthens organisational resilience, and ensures that improvements are sustained over time.
Our capability-building support includes a full CI maturity assessment with a development roadmap, a role-based CI competency framework, and coaching plans for CI Leads, Team Leaders, and frontline operators. We also develop a structured capability-transfer plan supported by tailored training materials.
Lean Implementation Support
We guide the practical implementation of Lean methodologies through hands-on workshops, rapid improvement cycles, and structured problem-solving. This helps teams remove waste, streamline processes, and deliver measurable improvements across frontline and back-office operations.
Our Lean support includes the planning, facilitation, and reporting of Lean workshops, along with the deployment of tools such as 5S, Value Stream Mapping, Root Cause Analysis, and Kaizen. We develop a quick-win register, support the implementation of these actions, and track change impacts and benefits realisation throughout the process.
Value to Your Organisation
Working with Ethon Advisory provides sustainable and measurable operational improvements, reduced waste and lead time, and strengthened capability through Lean and CI best practices. You gain clear visibility of performance through robust KPI frameworks and dashboards, improvements driven by customer insights, and alignment across people, processes, systems, and performance—laying the foundation for long-term operational excellence.